Honest terms
Cancellation and refunds.Plain terms, no fine print games
Nothing is charged until your slot is confirmed in writing. After that, the terms below apply.
Before payment
Booking and confirmation.
Submitting a booking request costs nothing and binds you to nothing. A session exists only after the practitioner confirms the slot with you in writing and arranges payment. Until that confirmation, you owe nothing.
After payment
Cancelling and rescheduling.
Life happens. Reschedule free of charge up to 24 hours before your session, as many times as you reasonably need. Cancellations more than 24 hours ahead are refunded in full.
Cancellations within 24 hours of the session: the session fee is retained, because the slot was held for you. If the practitioner cancels or misses a session for any reason, you are refunded in full, always.
Refunds return by the original payment route within five working days.
One promise
No dark patterns.
No auto-renewals, no subscriptions, no hidden charges. A session is one payment for one session, and every term on this page is the whole deal.